Amy Hazel

Amy Hazel - The Pole Naturopath (referred to as “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).

By engaging our naturopathy services, you consent to the collection and use of your information as described in this policy.

We collect personal and health information necessary to provide you with naturopathic care. This may include:

• Personal details: Name, date of birth, contact information (phone, email, address).
  
• Health information: Medical history, current health conditions, medications, allergies, and lifestyle factors relevant to treatment.
  
• Billing and payment details: If you pay via electronic methods, we may collect necessary financial details.
  
• Other relevant information: Any additional details you provide that assist us in offering care.
  

We collect information:

• Directly from you via intake forms, consultations, and communications.
  
• From other healthcare providers (with your consent).
  
• Through our website or booking systems, if applicable.
  

Your information is collected to:

• Provide safe and effective naturopathic treatment.
  
• Maintain accurate health records in compliance with Australian health laws.
  
• Communicate with you regarding appointments, treatments, and health-related advice.
  
• Process payments and issue invoices.
  
• Fulfill legal and regulatory requirements.
  
  

The Personal Information you provide while using SimpleClinic is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We utilise a number of safeguards to protect Personal Information including:

• Username and password access to the SimpleClinic platform.

• Encryption of all Sensitive Information at rest using AES-256 bit encryption.

• Encryption of all Sensitive Information in transit using 256 bit SSL encryption.

• Encryption of all Personal Information in transit using 256 bit SSL encryption.

• Access logging and auditing of requests to access and modify Personal Information and Sensitive Information.

• Firewall and IP traffic monitoring for suspicious or malicious traffic.

When the Personal Information and Sensitive Information you provided us with is no longer needed for our provision of services to you, we will take reasonable steps to destroy or permanently de-identify your Personal Information and Sensitive Information.

We do not share your information with third parties unless:

• You provide consent.
  
• It is required by law (e.g., responding to a court order or government authority).
  
• It is necessary to prevent a serious threat to your health or safety.
  
• We need to coordinate with other healthcare providers for your treatment (with your consent).
  

You have the right to:

• Access the personal and health information we hold about you.
  
• Request corrections if you believe the information is inaccurate, outdated, or incomplete.
  

To make such a request, please contact us at naturopathy@amyhazel.com. We may require proof of identity before granting access.

We retain health records for the period required by law. In Victoria, health records must generally be kept for:

• A minimum of 7 years after the last consultation for adults.
  
• Until the age of 25 years for patients who were under 18 at the time of treatment.
  

If you have concerns about how we handle your personal information, please contact us at naturopathy@amyhazel.com. If you are not satisfied with our response, you may lodge a complaint with:

Office of the Victorian Information Commissioner (OVIC)

Website: https://ovic.vic.gov.au

Phone: 1300 006 842

Health Complaints Commissioner (HCC)

Website: https://hcc.vic.gov.au

Phone: 1300 582 113

We may update this policy from time to time to reflect changes in law or clinic practices. The latest version will be available at www.amyhazel.com

SimpleClinic utilises cookies on our public pages. When you consent to cookies we use these to do the following:

• Deliver our core services to you including online booking, forms, invoice payments etc.
• Monitor page performance and network capacity.

We do not utilise cookies for marketing or advertising purposes.

For any privacy-related inquiries, please contact:

Amy Hazel - The Pole Naturopath

Phone: 04399220567

Email: naturopathy@amyhazel.com